# Google Workspace Support

Source: https://dijitulsupport.co.uk/google-workspace-support/
Updated: 2026-10-10

> dijitul support helps UK small businesses set up and fix Google Workspace: Gmail on your own domain, users and groups, shared drives, 2-Step Verification and DKIM, SPF and DMARC records. All work is done remotely through the Google Admin console. One-off jobs cost £45 an hour + VAT, and the Complete plan is £99 a month + VAT.

## Common symptoms

- Emails from your Gmail domain fail DMARC or land in spam
- Files a leaver owned disappeared from shared folders
- Outlook will not sync properly with Google Workspace
- Staff use personal Gmail accounts to share business files
- You are not sure who is a super admin

## Key facts

- Covers Gmail, Google Drive, shared drives, Calendar, Meet and the Admin console
- Sets up MX records and DKIM signing, which is not on by default for custom domains
- Enforces 2-Step Verification across the organisation
- Handles leavers: data transfer to another user before deleting the account
- Ad-hoc £45 an hour + VAT; Complete plan £99 a month + VAT
- Migrations to or from Microsoft 365 are quoted

## Google Workspace done properly

Google Workspace is simple to start with, which is why many small businesses set it up themselves. Problems appear later: DKIM was never switched on, a leaver's files were deleted with their account, or everyone has admin rights because that was easiest at the time.

dijitul support works in your Google Admin console to tidy that up and keep it tidy. It is all cloud-based, so nearly all work is remote. If you also use Microsoft products or have devices to look after, see our main IT support page.

## Email setup and deliverability

For Gmail on your own domain, the DNS records at your registrar must be right:

- **MX**: newer setups use a single record pointing at smtp.google.com; older setups use the five aspmx records. Both work, but mixing them with an old host's MX does not.
- **SPF**: a TXT record including _spf.google.com, plus any other services that send as you, such as your CRM or invoicing software.
- **DKIM**: generated in the Admin console under Gmail authentication, published as a TXT record, then you must click Start authentication. Many businesses skip that last step.
- **DMARC**: a TXT record at _dmarc.yourdomain telling receivers what to do with mail that fails checks.

Google has required authentication for bulk senders to Gmail since February 2024, so these matter more than ever. See email deliverability and domain and DNS support.

## Users, groups and shared drives

Files in a person's My Drive belong to that person. When their account is deleted, the files go with it unless they are transferred first. We set up **shared drives** for team files, which are owned by the organisation, and use the Admin console data transfer tool when someone leaves.

We also set up groups for shared addresses like sales@ or info@, with the right members and posting permissions, so you are not paying for a licence for a role inbox. For starter checklists, see new starter IT setup.

## Security settings worth turning on

- **Enforce 2-Step Verification** for every user, with a sensible enrolment period. See password and MFA setup.
- **Limit super admins** to one or two named people, each with a separate admin account.
- **Restrict external sharing** on Drive so files cannot be shared publicly by accident.
- **Review third-party app access**: remove old apps that were granted access to Gmail or Drive through OAuth.
- **Turn on alerts** for suspicious logins and new forwarding rules, a common sign of a compromised account.

See email security for more.

## Everyday Google Workspace fixes

- **Google Drive for desktop not syncing**: usually the app signed out, ran out of local cache space, or is set to mirror files on a nearly full disk. We switch it to streaming where sensible.
- **Calendar sharing**: setting the right default visibility so colleagues see free and busy times without seeing private details.
- **Mail delegation**: letting an assistant read and send from a manager's Gmail without sharing a password.
- **Aliases vs groups**: an alias such as sales@ delivers to one person; a group delivers to several and can be used as a shared inbox.
- **Locked out of 2-Step Verification**: an admin can generate backup codes so the user can get back in and re-enrol a new phone.

## Google Workspace or Microsoft 365?

Both are good. Google Workspace suits teams that live in the browser and collaborate in Docs and Sheets. Microsoft 365 suits teams that rely on desktop Excel, Outlook and Word, or clients who send lots of Office files. We support both and will not push you to switch without a good reason. If you do decide to move, migrations are quoted. See Microsoft 365 support and cloud migration.

One-off Google Workspace work is £45 an hour + VAT. The Complete plan at £99 a month + VAT includes 3 hours a month and a helpdesk for your staff. See the pricing page.

## FAQs

### How much does Google Workspace support cost?

dijitul charges £45 an hour + VAT for one-off Google Workspace work, with a 30-minute minimum. The Complete plan is £99 a month + VAT and includes 3 hours of work and a helpdesk for your staff. Migrations are quoted.

### Why is my Google Workspace email going to spam?

Usually DKIM was never started in the Admin console, SPF is missing a sending service, or there is no DMARC record. dijitul checks your message headers and DNS, then publishes and enables the correct records.

### What happens to files when I delete a Google Workspace user?

Files in their My Drive are deleted with the account unless transferred first. dijitul uses the Admin console data transfer tool to move Drive files to another user before removing the account.

### Can Outlook work with Google Workspace?

Yes, using Google Workspace Sync for Microsoft Outlook or IMAP, though features differ. dijitul can set this up, but many teams find Gmail in a browser more reliable. Shared calendars and some Google features behave differently in Outlook, so we test with one user before rolling it out.

### Can you move us from Google Workspace to Microsoft 365?

Yes. dijitul plans and runs migrations of mail, calendars and files between Google Workspace and Microsoft 365. Because every business is different, migrations are quoted upfront. We move mail in the background and switch MX records at a quiet time so nobody loses messages.

## Pricing and contact

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/