# IT & Website Support in Carlisle

Source: https://dijitulsupport.co.uk/locations/carlisle/

> Hauliers and logistics firms at Kingmoor Park serve routes north to Scotland, and Carlisle's food makers and farms rely on them. dijitul supports their email, PCs and websites remotely from Mansfield, and any on-site work is priced before we travel. A plan costs from £25 a month + VAT; ad-hoc help is £45 an hour + VAT.

Carlisle is the only city in Cumbria and the main business centre for the far north of England and the Scottish Borders. Manufacturing is a significant employer: Pirelli makes tyres at its Carlisle factory, McVitie's has baked biscuits in the city for generations, and Nestlé has a dairy factory at nearby Dalston. Carlisle is also a logistics hub, with Kingmoor Park and the industrial estates by the M6 and A74 serving routes to Scotland, and the haulage firm Eddie Stobart was founded nearby.

Agriculture is central to the wider economy. Harrison and Hetherington's Borderway Mart is one of the UK's largest livestock auction centres, and farms across North Cumbria rely on Carlisle for services, suppliers and markets. The University of Cumbria has its headquarters in the city, and Hadrian's Wall and the city's castle and cathedral bring tourists. Nuclear industry employment at Sellafield, on the west coast, also supports some businesses and households in the area.

Carlisle's IT needs reflect its geography. Rural businesses often have limited broadband, so connectivity, 4G or 5G backup and cloud-based working are important. Farms and agricultural suppliers need help with accounts, livestock and farm management software, and with email security, because the sector is targeted by payment fraud. Manufacturers and hauliers need dependable networks, backups and security. Firms working with Sellafield or other large customers face strict security questionnaires. Tourism businesses need booking systems and websites that work on mobile.

## Who we help in Carlisle

- Food manufacturers
- Logistics and haulage firms
- Farms and agricultural suppliers
- Auction and rural services businesses
- Tourism and hospitality businesses
- Engineering contractors
- Retailers
- Accountants and solicitors

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Can you support a Carlisle business from Mansfield?

Yes. Distance does not matter for remote support. We fix Microsoft 365, email, websites, laptops and networks over secure remote sessions. Plans start from £25 a month + VAT, and on-site work is quoted upfront if it is ever needed.

### Do you cover Penrith, Brampton and Wigton?

Yes. We support businesses across North Cumbria, including Penrith, Brampton, Wigton, Longtown and Dalston, as well as over the border in Dumfries and Galloway. Ad-hoc help is £45 an hour + VAT.

### Our farm office broadband is slow. What are our options?

Options include 4G or 5G routers, satellite services and combining connections for failover. We can test what is available at your location and configure the equipment remotely. We can also set up automatic failover so card payments and email keep working when one connection drops.