# IT & Website Support in Newcastle upon Tyne

Source: https://dijitulsupport.co.uk/locations/newcastle/

> Software and games studios in the Ouseburn Valley sit beside the law firms and accountants on the Quayside in Newcastle upon Tyne. dijitul supports both remotely from Mansfield, covering Microsoft 365, devices and websites, and quotes on-site work upfront. Plans begin from £25 a month + VAT, and ad-hoc support is £45 an hour + VAT.

Newcastle upon Tyne is the commercial capital of the North East. The city centre and Quayside hold the region's main concentration of law firms, accountants, banks, insurers and consultancies, and Sage, the accounting software company, is headquartered on the city's edge. Newcastle has a strong software and games sector, including Ubisoft Reflections, and a large community of digital agencies, start-ups and tech firms, many based around the Ouseburn Valley and the city centre.

Newcastle Helix, on the site of the old Scottish & Newcastle brewery, brings together Newcastle University, research institutes, data science and life sciences businesses, and new offices and homes. Northumbria University is the city's other big university, and together they support one of the largest student populations in the region. Cobalt Business Park, just over the boundary in North Tyneside, is one of the largest office parks in the UK. The city's shopping streets, bars, restaurants and venues make retail and hospitality major employers too.

Professional firms on the Quayside need Microsoft 365 secured properly, with MFA, Conditional Access and DMARC protection on their domains, plus evidence of good practice for client and insurer security questions. Software and games businesses expect fast, reliable networks, well-managed developer laptops and cloud accounts that are secured and tidy. Start-ups spinning out of the universities want a sensible setup from day one. Hospitality and retail businesses across the city need booking and ordering websites that work, card payments that stay online, and guest Wi-Fi separated from the business network.

## Who we help in Newcastle upon Tyne

- Solicitors and accountants
- Software and games studios
- Digital agencies and start-ups
- Financial and insurance firms
- Life sciences and data businesses
- Bars, restaurants and venues
- Independent retailers
- Charities

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Can dijitul support a Newcastle business remotely from Mansfield?

Yes. We support Microsoft 365, websites, laptops, email and networks over secure remote sessions, so distance makes no difference to response or price. Plans start from £25 a month + VAT, and on-site work is quoted upfront if it is ever needed.

### Do you cover Gateshead, North Tyneside and Northumberland?

Yes. We support businesses across Tyneside and beyond, including Gateshead, Wallsend, Whitley Bay, Tynemouth, Morpeth and Hexham. Ad-hoc work is £45 an hour + VAT. Plans start from £25 a month + VAT, and on-site work is quoted upfront.

### We are a Quayside law firm. How should we protect against email fraud?

Enable MFA on every account, publish SPF, DKIM and a DMARC policy at enforcement, turn on Microsoft 365 anti-phishing policies and flag external senders. We can set all of this up and explain each step.