# IT & Website Support across North East England

Source: https://dijitulsupport.co.uk/locations/north-east/

> Suppliers in the Nissan network around Sunderland are among the North East England firms dijitul helps with PCs, networks, email and websites. All of it runs remotely from Mansfield, and anything that needs a person on site is priced before we book it. Plans: from £25 a month + VAT. Ad-hoc: £45 an hour + VAT.

North East England has a strong manufacturing identity alongside a growing digital sector. Nissan's car plant in Sunderland is one of the region's best-known employers and supports a wide supplier network. Teesside has a long history in chemicals and steel, and the Teesworks site and Teesside Freeport are focused on new industry, including offshore wind and low-carbon manufacturing. Newcastle is the main business and professional services centre, and accounting software firm Sage has its headquarters in the city.

Newcastle Helix, a city-centre innovation district, brings together the university, data science and tech companies. The region also has a well-established games industry, with Ubisoft Reflections in Newcastle among the best-known studios. Durham combines its university, tourism and public sector employers, while Northumberland is largely rural, with farming, tourism and small towns where broadband and mobile signal can be patchy.

For support, that creates three main patterns. Automotive and process industry suppliers need reliable networks, backed-up file servers or SharePoint libraries, and clear security policies to satisfy demanding customers. Tech and digital firms around Newcastle tend to run Microsoft 365 or Google Workspace and want devices managed through Intune or similar tools so staff can work anywhere. Rural and coastal businesses, from holiday cottages to farm shops, mainly need websites, online booking and email that work, plus help getting the most from limited connections.

Universities including Newcastle, Northumbria, Durham, Sunderland and Teesside also produce graduate start-ups that need their first domain, email security records and website configured correctly.

We support North East businesses remotely from Mansfield. That covers nearly every website, email and Microsoft 365 problem. If an issue does need hands on site, we say so and quote it before anything is booked.

## Who we help in North East England

- Automotive and manufacturing suppliers
- Process and energy sector contractors
- Software and games studios
- Accountants and solicitors
- Holiday cottages and tourism businesses
- Farm shops and food producers
- Charities

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Do you support businesses in Newcastle, Sunderland and Teesside?

Yes. dijitul supports businesses across the North East remotely from Mansfield, including Newcastle, Sunderland, Middlesbrough, Durham and rural Northumberland. Almost all website, email and Microsoft 365 work is done over a secure remote connection, and on-site work is quoted upfront.

### Our automotive customer wants evidence of good IT security. Can you help?

Yes. We review and fix the basics customers usually ask about: MFA on all accounts, patched devices, working and tested backups, antivirus, and controlled admin access. We can document what is in place so you can answer supplier questionnaires accurately.

### What does a monthly IT plan include?

dijitul's Essential plan at £25 a month + VAT covers updates, daily backups, uptime and security monitoring. Business at £50 a month + VAT adds an hour of fixes and priority support. Complete at £99 a month + VAT adds three hours plus IT and Microsoft 365 helpdesk for your team.