# IT & Website Support in Stoke-on-Trent

Source: https://dijitulsupport.co.uk/locations/stoke-on-trent/

> Ceramics and giftware brands selling direct through Shopify or WooCommerce lose orders when a product page slows or a payment gateway breaks. dijitul fixes problems like that for Stoke-on-Trent firms remotely from Mansfield, and quotes upfront for any visit. A plan is from £25 a month + VAT, and ad-hoc support costs £45 an hour + VAT.

Stoke-on-Trent is a city made of six towns, Tunstall, Burslem, Hanley, Stoke, Fenton and Longton, and its business life is spread across all of them rather than packed into one centre. Ceramics still matters: tableware and giftware makers such as Portmeirion, Emma Bridgewater and Steelite keep the Potteries name alive, supported by decorators, mould makers, kiln engineers and packaging firms.

The modern economy is broader than pots. bet365 is headquartered in the city and is one of its largest private employers, Michelin has a long-established site here, and the A500 and A50 links to the M6 have made Stoke a natural place for warehousing and distribution. Staffordshire University is based in the city, and Keele University sits just over the boundary near Newcastle-under-Lyme, feeding graduates into digital, games and health businesses.

For smaller firms in the area, the common IT and website problems we see are:

- Ceramics and giftware brands selling direct through Shopify or WooCommerce, where a slow product page or broken payment gateway costs orders.
- Warehouses and logistics offices relying on label printers, barcode software and a stable Wi-Fi network across a large shed.
- Small offices in Hanley and Festival Park still using a mix of personal Gmail accounts and an old POP mailbox instead of a proper Microsoft 365 setup.
- Heritage and visitor attractions needing booking forms and opening times that actually work on a phone.

Almost all of this can be fixed remotely: online shop repairs, email migrations, DNS changes, user setups and backups. For jobs that need someone physically in the building, such as installing access points in a warehouse, we explain why and give you a quote first.

## Who we help in Stoke-on-Trent

- Ceramics and giftware makers
- Online shops
- Warehousing and logistics
- Engineering suppliers
- Visitor attractions
- Accountants and bookkeepers
- Care providers
- Independent retailers in Hanley

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Can you fix our Stoke pottery business's online shop?

Yes. dijitul supports WooCommerce, Shopify and other ecommerce platforms remotely. Typical fixes include payment gateway errors, broken product variations, slow image-heavy pages and plugin conflicts after updates. One-off fixes are £45 an hour + VAT, or a plan from £25 a month + VAT keeps the shop updated and backed up.

### Do you cover all six towns and Newcastle-under-Lyme?

Yes. We support businesses in Tunstall, Burslem, Hanley, Stoke, Fenton and Longton, plus Newcastle-under-Lyme, Kidsgrove and Stone. Support is remote from Mansfield, so where you are in the Potteries makes no difference to the service or the price.

### Our warehouse Wi-Fi keeps dropping. Can you help remotely?

Often, yes. dijitul can review your router and access point settings remotely, check channel congestion, firmware and roaming settings, and fix configuration problems. If the real issue is too few access points or poor placement in a large building, we will say so and quote any on-site work upfront.