# IT & Website Support in Sunderland

Source: https://dijitulsupport.co.uk/locations/sunderland/

> EV and automotive suppliers moving onto the International Advanced Manufacturing Park beside Nissan are reshaping Sunderland. dijitul supports firms like these remotely from Mansfield, looking after networks, PCs, backups and security, and any visit is quoted in advance. Plans start from £25 a month + VAT, and ad-hoc help is £45 an hour + VAT.

Sunderland is home to the UK's largest car plant. Nissan has built cars at its Washington Road factory since 1986, and it now makes electric vehicles there, supported by a gigafactory run by AESC that produces EV batteries on the neighbouring site. The International Advanced Manufacturing Park (IAMP), next to Nissan, is attracting more automotive and manufacturing suppliers, making Sunderland a centre for the UK's electric vehicle industry.

The city also has a long history of shipbuilding and glassmaking, remembered at the National Glass Centre. Doxford International Business Park hosts large offices and contact centres, and the city centre is being regenerated through the Riverside Sunderland development, including new offices and homes. The University of Sunderland has campuses in the city centre and at St Peter's on the river. The Port of Sunderland handles bulk cargo and supports engineering firms.

Automotive suppliers in Sunderland and Washington face strict expectations from their customers about information security. That includes controlled access to design and production data, MFA, encrypted devices, patching and regular backups, and many are asked to meet automotive industry security assessments. Production systems and shop-floor PCs need to be kept running and separated from office networks. Contact centres need reliable networks, VoIP and quick fixes for headsets and softphones. Smaller firms across the city want dependable Microsoft 365, well-maintained websites and help when everyday IT goes wrong.

## Who we help in Sunderland

- Automotive and EV suppliers
- Manufacturers and engineering firms
- Contact centres
- Logistics companies
- Port and marine businesses
- Retailers and hospitality
- Tradespeople
- Accountants and business services

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Can you support a Sunderland automotive supplier remotely?

Yes. We manage Microsoft 365, device security, backups and patching remotely from Mansfield, and help you answer customer security questionnaires. Larger projects are quoted upfront. We can also help you prepare for Cyber Essentials.

### Do you cover Washington, Houghton-le-Spring and Seaham?

Yes. We support businesses across Sunderland and nearby, including Washington, Houghton-le-Spring, Hetton-le-Hole and Seaham. Plans start from £25 a month + VAT, and ad-hoc help is £45 an hour + VAT.

### Our contact centre headsets keep dropping calls. Can you help?

Often, yes. Common causes are USB power settings, outdated drivers or firmware, Wi-Fi problems and softphone settings. We can troubleshoot remotely and fix the configuration. Ad-hoc work is £45 an hour + VAT.