# IT & Website Support across the West Midlands

Source: https://dijitulsupport.co.uk/locations/west-midlands/

> Family-owned toolmakers and precision engineers in the Black Country are typical of the West Midlands businesses dijitul supports. We sort their PCs, backups, email and websites remotely from our Mansfield base, and visits are quoted upfront. Monthly cover begins from £25 a month + VAT, and ad-hoc jobs cost £45 an hour + VAT.

The West Midlands is the heart of England's automotive and advanced engineering industry. Jaguar Land Rover has major sites in Solihull and Castle Bromwich and an engine plant at the i54 business park near Wolverhampton. Coventry is home to the London Electric Vehicle Company and to WMG at the University of Warwick, which works closely with manufacturers on batteries and electrification. The Black Country still has hundreds of metal-bashing, toolmaking and precision engineering firms, many of them family owned. Stoke-on-Trent remains the centre of the UK ceramics industry, and JCB is based in Staffordshire.

Birmingham is the region's commercial hub, with a large legal, accountancy and financial services sector; HSBC UK moved its headquarters to the city in 2018. The HS2 terminus at Curzon Street is being built on the eastern edge of the city centre. Universities include Birmingham, Aston, Birmingham City, Warwick, Coventry, Wolverhampton and Keele.

Engineering suppliers in the automotive chain tend to face strict customer requirements on data security, so they need patching, MFA, controlled admin rights and reliable backups. Many also run CAD, CAM or ERP systems on PCs that cannot simply be swapped for new ones, which means careful change management. Birmingham professional firms are often deep into Microsoft 365, with shared mailboxes, Teams phone or VoIP, SharePoint and Conditional Access policies that need someone keeping them in order. Shropshire, Herefordshire and Worcestershire are more rural, with farms, food, tourism and market town businesses that mainly need websites and email to behave.

We support West Midlands businesses remotely from Mansfield, which is closer than many expect via the M1 and A38. Remote support covers almost everything, and any visit is quoted upfront.

## Who we help in West Midlands

- Automotive and engineering suppliers
- Precision manufacturers and toolmakers
- Ceramics and craft producers
- Law and accountancy firms
- Recruitment agencies
- Farms and rural businesses
- Retailers and online shops
- Charities

## Pricing

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/

### Do you support businesses in Birmingham and the Black Country?

Yes. dijitul supports businesses across the West Midlands, including Birmingham, Coventry, Wolverhampton, Walsall, Dudley and Stoke-on-Trent. We work remotely from Mansfield, and when a job needs hands on site, for example cabling or a server swap, we quote it before booking.

### Can you look after PCs running CAD or ERP software?

Yes. We manage Windows updates and security on machines running engineering and business software, test changes before rolling them out and keep backups of critical data. Where older software must stay on an older system, we help isolate it on the network to reduce risk.

### How is ad-hoc IT support charged?

Ad-hoc support from dijitul is £45 an hour + VAT. The first 30 minutes is the minimum charge, then time is billed in 15-minute blocks. If you need help most months, a plan from £25 a month + VAT usually works out better value.