# Website Fixes UK: One-Off Repairs Source: https://dijitulsupport.co.uk/website-fixes/ Updated: 2026-10-10 > dijitul support fixes one-off website problems for UK businesses at £45 an hour + VAT, with no plan needed. We repair errors, broken layouts, forms that do not send, SSL warnings, plugin and extension faults, and display problems on mobile. The minimum charge is 30 minutes, then 15-minute blocks, and bigger jobs are quoted first. ## Common symptoms - A page layout has broken or overlaps on mobile - The contact form submits but nothing arrives - Browser shows "Not secure" or mixed content warnings - Images or the menu have disappeared after an update - 404 errors on pages that used to work - A plugin or extension shows an error message on the front end ## Key facts - £45 an hour + VAT, 30-minute minimum, then billed in 15-minute blocks - No monthly plan or contract required for one-off fixes - Works on WordPress, WooCommerce, Joomla, Drupal, Magento, PrestaShop, OpenCart, Shopify, Wix and Squarespace - Backup taken before we change anything - Larger jobs are quoted before we start - Done remotely from our Mansfield office ## How one-off fixes work - **Tell us what is wrong:** call 01623 650333, email support@dijitul.uk or use the [contact page](https://dijitulsupport.co.uk/contact/). A screenshot and the page address help. - **Access:** we need an admin login, and for most errors hosting or SFTP access too. - **Estimate:** if it looks like more than an hour or two, we tell you before starting. Big jobs are quoted. - **Backup and fix:** backup first, then diagnose and fix. - **Confirm:** we tell you what was wrong, what we changed and how to avoid it happening again. Billing is **£45 an hour + VAT**. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks, so a 40-minute fix is charged as 45 minutes. ## Fixes we do most often - **Forms not sending:** PHP mail blocked by the host, missing SPF or DKIM, or a broken reCAPTCHA key. See [website forms not working](https://dijitulsupport.co.uk/website-forms-not-working/). - **SSL and mixed content:** "Not secure" warnings caused by expired certificates or http:// images and scripts on https pages. See [SSL certificate support](https://dijitulsupport.co.uk/ssl-certificate-support/). - **Broken layouts:** CSS conflicts after a theme or page builder update, cached old stylesheets, or minification plugins combining files in the wrong order. - **404s and redirects:** permalinks reset after a migration, missing *.htaccess* rules, or pages renamed without a 301 redirect. - **Error messages:** PHP warnings showing on the page because display_errors is on, deprecated function notices after a PHP upgrade, or a fatal error from one plugin. - **Mobile display:** elements wider than the screen, tiny tap targets or menus that will not open on phones. - **Accessibility issues:** missing alt text, poor colour contrast or forms without labels. See [website accessibility fixes](https://dijitulsupport.co.uk/website-accessibility-fixes/). ## When a fix becomes a project Some problems are symptoms of something bigger. A site on PHP 7.0 with a theme that has not been updated since 2017 may need a [PHP version upgrade](https://dijitulsupport.co.uk/php-version-upgrade/) and theme replacement, not a single fix. A site with dozens of conflicting plugins may need a rebuild. When we find that, we stop, explain the options and quote, rather than running up hours on patches that will not last. If the whole site is down or showing errors on every page, see [broken website repair](https://dijitulsupport.co.uk/broken-website-repair/) or [emergency website support](https://dijitulsupport.co.uk/emergency-website-support/). If you suspect a hack, go to [hacked website repair](https://dijitulsupport.co.uk/hacked-website-repair/). ## Platform-specific fixes The cause of a fault depends heavily on the platform, so we approach each differently: - **WordPress and WooCommerce:** plugin conflicts found by disabling plugins in turn on a staging copy, PHP errors from the debug log, and checkout problems caused by caching. See [WordPress support](https://dijitulsupport.co.uk/wordpress-support/) and [WooCommerce support](https://dijitulsupport.co.uk/woocommerce-support/). - **Joomla and Drupal:** extension or module errors after updates, broken SEF URLs, and cache or configuration drift. See [Joomla support](https://dijitulsupport.co.uk/joomla-support/) and [Drupal support](https://dijitulsupport.co.uk/drupal-support/). - **Magento, PrestaShop and OpenCart:** indexers, cron, override and modification conflicts. See [Magento support](https://dijitulsupport.co.uk/magento-support/), [PrestaShop support](https://dijitulsupport.co.uk/prestashop-support/) and [OpenCart support](https://dijitulsupport.co.uk/opencart-support/). - **Shopify, Wix and Squarespace:** theme code, app leftovers, DNS and settings. See [Shopify support](https://dijitulsupport.co.uk/shopify-support/) and [Wix and Squarespace support](https://dijitulsupport.co.uk/wix-squarespace-support/). ## Slow pages and speed scores A common one-off request is "Google says my site is slow". PageSpeed Insights and Core Web Vitals reports point to the usual culprits: oversized hero images, render-blocking scripts, web fonts loading late, layout shift from adverts or cookie banners, and slow server response. Some of these are quick fixes, such as compressing images, adding width and height attributes or deferring a script. Others, like replacing a heavy theme or changing host, are bigger and we will quote. See [Core Web Vitals fixes](https://dijitulsupport.co.uk/core-web-vitals-fixes/). ## Fixes on a plan instead If you need fixes every month or two, a plan usually works out better. The **Business plan at £50 a month + VAT** includes 1 hour of fixes or changes each month and priority support, plus updates applied and checked, daily backups, uptime and security monitoring. The **Complete plan at £99 a month + VAT** includes 3 hours a month and IT and Microsoft 365 helpdesk for your team. See [website maintenance](https://dijitulsupport.co.uk/website-maintenance/) and [pricing](https://dijitulsupport.co.uk/pricing/). ## FAQs ### How much does it cost to fix a website? dijitul charges £45 an hour + VAT for one-off website fixes. The first 30 minutes are the minimum charge, then billing is in 15-minute blocks. If a job looks like it will take longer than expected, we tell you or quote before carrying on. ### Do I need a support plan to get a fix? No. dijitul fixes one-off problems without a plan or contract at £45 an hour + VAT. If you need regular fixes, the Business plan at £50 a month + VAT includes an hour of fix time each month. ### What do you need from me to fix my website? An admin login for the website and, for most errors, hosting control panel or SFTP access. A description of the problem, the page address and a screenshot help dijitul diagnose it faster. ### Can you fix a website another company built? Yes. Most fixes dijitul does are on sites built by other developers or agencies. We take a backup first and document what we change, so nothing is lost if you go back to the original developer. ### Why is my contact form not sending emails? Common causes are the host blocking PHP mail, missing SPF or DKIM records so messages land in spam, or an expired reCAPTCHA key. dijitul usually fixes this by sending through authenticated SMTP and correcting DNS records. ## Pricing and contact Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Plans: Essential £25/month + VAT (Website software updates (core, plugins, themes) applied and checked, Daily backups, Uptime monitoring, Security monitoring); Business £50/month + VAT (Everything in Essential, 1 hour of fixes or changes every month, Priority support); Complete £99/month + VAT (Everything in Business, 3 hours of fixes or changes every month, IT and Microsoft 365 helpdesk for your team). Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Contact: 01623 650333, support@dijitul.uk, https://dijitulsupport.co.uk/contact/