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Straight answers to the IT and website problems people actually search for, written by the dijitul support team. Try the steps yourself; if you get stuck, we can fix it remotely for £45 an hour + VAT.
Website down: what to doIf your website is down, first check it from another network, then read the exact error: a DNS error points to your doma…WordPress critical error fixThe WordPress message 'There has been a critical error on this website' means PHP hit a fatal error, usually from a plug…How much does IT support cost in the UK?UK managed IT support typically costs £40 to £95 per user per month in 2026, according to published guides from UK provi…How much does website maintenance cost in the UK?UK website maintenance typically costs from around £30 a month for a basic brochure site to £500 or more for ecommerce, …Signs your website has been hackedCommon signs your website has been hacked are visitors being redirected to spam sites, unfamiliar admin users, strange p…Outlook keeps asking for passwordOutlook keeps asking for your password when its saved sign-in token is stale or corrupted, when an old Outlook version c…Why are my emails going to spam?Business emails usually go to spam because the domain is missing SPF, DKIM or DMARC records, a service sending on your b…How to set up SPF, DKIM and DMARCTo set up SPF, DKIM and DMARC, publish one SPF TXT record listing every service that sends your email, switch on DKIM si…How to enable MFA in Microsoft 365To enable MFA in Microsoft 365, turn on security defaults in the Microsoft Entra admin centre, or on Business Premium us…Clicked a phishing link: what to doIf you clicked a phishing link, act straight away: disconnect the device if you downloaded anything, change the password…The 3-2-1 backup rule for small businessesThe 3-2-1 backup rule means keeping three copies of your data, on two different types of storage, with one copy off site…Slow office Wi-Fi fixesSlow office Wi-Fi is usually caused by the broadband itself, poor router placement, channel congestion on 2.4GHz, too ma…Website 'not secure' warningBrowsers show 'Not secure' when a page loads over plain HTTP, and 'Your connection is not private' when the SSL certific…PHP end of life: what to doPHP end of life means a version no longer gets security fixes. According to php.net, PHP 8.1 and older are already end o…WordPress white screen of deathThe WordPress white screen of death is a completely blank page with no error message, usually caused by a hidden PHP err…500 Internal Server ErrorA 500 Internal Server Error means the server hit a problem it could not describe, usually a broken .htaccess file, a fau…DNS propagation explainedDNS propagation is the delay while resolvers around the internet drop their cached copy of your old DNS records and fetc…Domain expired: what to doIf your domain has expired, renew it with your registrar straight away: a .uk domain can be renewed for 90 days after ex…How to choose an IT support companyChoose an IT support company that publishes clear prices, lets you leave without a long tie-in, puts your accounts and d…IT checklist for a new officeSetting up IT in a new office means ordering broadband early, planning Wi-Fi and cabling, moving phones, printers and de…Cyber Essentials explainedCyber Essentials is the UK Government-backed certification proving your business has five basic security controls in pla…Windows 10 end of support: what now?Windows 10 support ended on 14 October 2025. Businesses can buy Extended Security Updates for up to three years, home us…What is managed IT?Managed IT means paying a provider a fixed monthly fee to keep your systems updated, backed up, monitored and supported,…Small business cyber security checklistA small business cyber security checklist covers MFA on every account, automatic updates, tested backups, email authenti…Ransomware attack: what to doIf ransomware hits, disconnect affected devices from the network straight away, do not switch them off or pay, change pa…Get your website back from an old developerTo get your website back from an old developer, find out who controls the domain, hosting and admin logins, ask in writi…Google Business Profile suspendedA suspended Google Business Profile usually means Google thinks something breaks its guidelines, such as a keyword-stuff…Website maintenance checklistWebsite maintenance means applying CMS, plugin and theme updates safely, keeping tested backups, checking security, form…Laptop running slow: fixesA slow laptop is usually caused by too many startup apps, a nearly full drive, pending updates, an old hard disk, too li…Microsoft 365 shared mailbox setupTo set up a Microsoft 365 shared mailbox, create it in the Microsoft 365 admin centre, add members with Read and manage …
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