Support plans and prices
dijitul support plans cost £25, £50 or £99 a month + VAT. Essential covers updates, daily backups and monitoring. Business adds an hour of fixes a month and priority support. Complete adds three hours a month plus IT and Microsoft 365 helpdesk. One-off fixes are £45 an hour + VAT.
Essential
Keep it updated, backed up and watched.
- Website software updates (core, plugins, themes) applied and checked
- Daily backups
- Uptime monitoring
- Security monitoring
Business
Updates plus an hour of fixes every month.
- Everything in Essential
- 1 hour of fixes or changes every month
- Priority support
Complete
Website and your team's IT, covered.
- Everything in Business
- 3 hours of fixes or changes every month
- IT and Microsoft 365 helpdesk for your team
No plan? The first 30 minutes are the minimum charge, then we bill in 15-minute blocks.
Compare the plans
| Essential £25/mo + VAT | Business £50/mo + VAT | Complete £99/mo + VAT | |
|---|---|---|---|
| Website updates applied and checked | ✓ | ✓ | ✓ |
| Daily backups | ✓ | ✓ | ✓ |
| Uptime monitoring | ✓ | ✓ | ✓ |
| Security monitoring | ✓ | ✓ | ✓ |
| Fixes or changes included each month | None (£45/hr) | 1 hour | 3 hours |
| Priority support | ✓ | ✓ | |
| IT and Microsoft 365 helpdesk for your team | ✓ |
Ad-hoc support
Ad-hoc support is £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. There is no contract. Good for a one-off fix, an Outlook problem or a website error.
Quoted projects
Bigger jobs get a fixed quote: Microsoft 365 and cloud migrations, network installs, website moves, security audits and IT audits. Request a quote.
Frequently asked questions
How much does dijitul support cost?
dijitul support plans are £25 a month + VAT (Essential), £50 a month + VAT (Business) and £99 a month + VAT (Complete). One-off fixes without a plan are £45 an hour + VAT, with a 30-minute minimum and 15-minute blocks after that.
What is included in the £25 Essential plan?
Essential covers website software updates (core, plugins and themes) applied and checked, daily backups, uptime monitoring and security monitoring. It is for keeping a website safe and up to date. Fixes and changes are billed at £45 an hour + VAT, or move up to Business for an hour included every month.
What is the difference between Business and Complete?
Business (£50 a month + VAT) adds one hour of fixes or changes each month and priority support. Complete (£99 a month + VAT) gives three hours a month and adds IT and Microsoft 365 helpdesk support for your team, so it covers staff laptops, Outlook and email problems as well as your website.
Can I just pay for one fix?
Yes. Ad-hoc support is £45 an hour + VAT with no plan or contract. The first 30 minutes are the minimum charge, then time is billed in 15-minute blocks. We tell you how long we expect it to take before we start.
Do you support sites and systems you did not build?
Yes. Most of what we support was built or set up by someone else. We take on websites, Microsoft 365 tenants and office networks from other suppliers, check them over and fix what needs fixing.
Is on-site support available?
Most support is done remotely, which is quicker and cheaper. If something genuinely needs someone on site, we tell you upfront and quote it before anyone travels.
What about bigger projects?
Office moves, Microsoft 365 migrations, network installs, website rebuilds and security projects are quoted as fixed-price projects. Request a quote and we will scope it with you.