Sound familiar?
- Your site shows "There has been a critical error on this website" or a blank white page
- Visitors see a "Not secure" warning or a 500 Internal Server Error
- Contact form enquiries have quietly stopped arriving
- Google or your browser flags the site as hacked or deceptive
- Updates have not been run for months and you are afraid to click the button
- The developer who built the site has disappeared and nobody has the logins
- Pages take five seconds or more to load on a phone
Key facts
- Support for WordPress, WooCommerce, Shopify, Joomla, Drupal, Magento, PrestaShop, OpenCart, Wix and Squarespace
- Essential plan £25 a month + VAT: updates applied and checked, daily backups, uptime and security monitoring
- Business plan £50 a month + VAT adds 1 hour of fixes or changes each month and priority support
- Complete plan £99 a month + VAT adds 3 hours a month plus IT and Microsoft 365 helpdesk for your team
- No plan needed for one-off fixes: £45 an hour + VAT, 30-minute minimum, then 15-minute blocks
- Most work is done remotely from our Mansfield office; rebuilds and migrations are quoted
- dijitul (DIJITUL LTD) has been trading since 2006
What website support from dijitul covers
Website support is the ongoing work that keeps a site online, secure and working as it should after it has been built. For most small businesses that means four things: keeping the software up to date, having a backup you can actually restore, knowing straight away when the site goes down, and having someone to fix it when something breaks.
dijitul support does all four. We apply core, plugin, extension and theme updates and check the site afterwards, take daily backups, monitor uptime and security, and fix problems when they appear. You get one point of contact for the whole site rather than chasing a hosting company, a theme author and a plugin developer who each blame the other.
- Updates and maintenance: see website maintenance and plugin update support.
- Fixes: errors, layout problems and broken features, see website fixes and broken website repair.
- Security: hardening, hacked website repair and malware removal.
- Performance: speed optimisation and Core Web Vitals fixes.
Platforms we support
Every platform breaks in its own way, so we treat them differently.
- WordPress support: plugin conflicts, PHP upgrades, the white screen of death and critical errors.
- WooCommerce support: checkout failures, payment gateway errors, stock sync and order emails.
- Shopify support: themes, apps, domains and settings on a hosted platform.
- Joomla support and Drupal support: version upgrades, extension and module compatibility, security releases.
- Magento support, PrestaShop support and OpenCart support for self-hosted shops.
- Wix and Squarespace support for content, settings, DNS and integrations.
If you run an online shop on any of these, our ecommerce support page explains how we look after checkouts and payments specifically.
Why unsupported websites fail
Most websites do not break on their own. They break because the software around them moves on. Hosting companies retire old PHP versions, plugins and extensions release updates that clash with each other, SSL certificates expire, and security holes are found and exploited.
The scale of this is real. According to Patchstack's State of WordPress Security report, 11,334 new vulnerabilities were found in the WordPress ecosystem in 2025, and 91% of them were in plugins rather than WordPress itself. The UK Government's Cyber Security Breaches Survey 2025 found that 43% of UK businesses reported a cyber security breach or attack in the previous 12 months.
A website that nobody updates is a website waiting to be hacked. A website that is updated without checking is a website waiting to break. Good support does both: update, then test the pages and forms that matter to your business.
Plans and prices
Our support plans are simple and all prices are + VAT:
| Plan | Price | What you get |
|---|---|---|
| Essential | £25 a month | Core, plugin and theme updates applied and checked, daily backups, uptime monitoring, security monitoring |
| Business | £50 a month | Everything in Essential, plus 1 hour of fixes or changes each month and priority support |
| Complete | £99 a month | Everything in Business, but 3 hours each month, plus IT and Microsoft 365 helpdesk for your team |
No plan? We still fix one-off problems at £45 an hour + VAT. The first 30 minutes are the minimum charge, then we bill in 15-minute blocks. Bigger jobs such as rebuilds, website migrations or PHP version upgrades on complex sites are quoted before we start.
Website support, hosting and development: who does what
Business owners are often unsure who to call when something goes wrong, because three different jobs get mixed up:
- Hosting is the server your site runs on. The host keeps the server powered, patched and connected. If the server is down, the host fixes it.
- Website support is looking after the software on that server: the CMS, plugins, extensions, theme, content, forms, backups and security. That is what dijitul support does.
- Development is building new features, custom integrations or a new site. That is a project and is quoted.
In practice the lines blur. A "server error" is often a plugin fault, and a "plugin problem" can be an outdated PHP version set by the host. We look at the whole picture and talk to your host on your behalf where needed. If your hosting is the root cause, our sister company offers UK website hosting, but moving is never a condition of support.
Related services: domain and DNS support, SSL certificates, forms not working, accessibility fixes and content updates.
How we take on your site
- Access: we gather admin, hosting and domain logins. If they are lost, we help you recover them through your registrar or host. See abandoned website support.
- Backup first: we take a full backup of files and database before touching anything.
- Health check: we record versions, PHP version, SSL status, outdated plugins or extensions, error logs and anything obviously compromised.
- Fix the urgent: anything broken or insecure is raised with you and fixed with your agreement.
- Ongoing care: updates, backups and downtime monitoring run from then on.
If your site is down right now, go straight to emergency website support or get in touch on 01623 650333.
What it costs
Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Pick a plan if you want it looked after every month, or pay by the hour for a one-off job.
Essential
Keep it updated, backed up and watched.
- Website software updates (core, plugins, themes) applied and checked
- Daily backups
- Uptime monitoring
- Security monitoring
Business
Updates plus an hour of fixes every month.
- Everything in Essential
- 1 hour of fixes or changes every month
- Priority support
Complete
Website and your team's IT, covered.
- Everything in Business
- 3 hours of fixes or changes every month
- IT and Microsoft 365 helpdesk for your team
No plan? The first 30 minutes are the minimum charge, then we bill in 15-minute blocks.
Frequently asked questions
What is website support?
Website support is the ongoing care a site needs after it is built: software updates, backups, uptime and security monitoring, and fixing problems when they happen. dijitul provides it for UK businesses from £25 a month + VAT, or on an ad-hoc basis at £45 an hour + VAT.
How much does website support cost in the UK?
dijitul's plans cost £25, £50 or £99 a month + VAT depending on how much fix time and helpdesk support you need. One-off fixes without a plan are £45 an hour + VAT, with a 30-minute minimum and then 15-minute blocks. Larger projects are quoted.
Can you support a website someone else built?
Yes. Most sites we look after were built by another developer or agency. dijitul takes a backup, runs a health check and documents what is installed before changing anything, so you know what you have and what needs attention.
Do I have to move my hosting to you?
No. dijitul can support your site wherever it is hosted, as long as we can get admin and hosting access. If your current host is causing problems, we can advise on a move, but it is your choice.
Which website platforms do you support?
dijitul supports WordPress, WooCommerce, Shopify, Joomla, Drupal, Magento, PrestaShop, OpenCart, Wix and Squarespace. For hosted platforms like Shopify, Wix and Squarespace we support content, apps, settings, DNS and integrations, as the provider runs the servers.
Is website support done remotely?
Almost always. Website work is done remotely from our office in Mansfield, Nottinghamshire, using your admin and hosting access. That keeps costs down and means where you are in the UK makes no difference to the service.
What happens if my site breaks after an update?
We take a backup before updates and check key pages afterwards. If an update causes a problem, dijitul rolls back the affected plugin or restores the backup, then finds a compatible fix. On a plan, that is part of the service.
Related
Hand it over and stop worrying
Updates, backups, monitoring and fixes from £25 a month + VAT. Real UK people on the phone.