IT Support for Medical Practices and Private Clinics

Where we fit in healthcare IT

Healthcare IT in England is split. NHS GP practices receive core IT, including clinical systems such as EMIS Web and SystmOne, Smartcards, NHSmail and the HSCN connection, through services commissioned by their integrated care board under the GP IT operating model. We do not replace that, and you should not pay twice for it.

Where we help a GP practice is with what sits outside the ICB service: the practice website, non-clinical devices the practice owns, and any private services it runs. For private clinics, physiotherapy, osteopathy, chiropody, aesthetics, private GP and specialist consulting rooms, we can be your whole IT team, looking after Microsoft 365, PCs, Wi-Fi, backups, the website and security.

Patient data, GDPR and the DSPT

Health information is special category data under UK GDPR, so the ICO expects stronger protection: access limited to those who need it, encryption on portable devices, audit trails and backups that can be restored. A breach likely to risk patients' rights must be reported to the ICO within 72 hours.

If your clinic processes NHS patient data, for example through NHS-funded referrals, you may also need to complete the Data Security and Protection Toolkit, which has an annual 30 June deadline. We gather the technical evidence it asks for: device lists, patch status, MFA, encryption and backup tests. See GDPR IT compliance.

Clinic software, devices and treatment rooms

Private clinics often use cloud practice management systems such as Semble, Cliniko or WriteUpp for bookings, notes and invoicing. They are only as secure as the logins and devices used to reach them. We set up individual accounts with MFA, enrol laptops and tablets in Intune with BitLocker, and lock treatment room PCs automatically when left.

Clinical photography deserves care. Photos taken on a personal phone and left in its camera roll are a data breach waiting to happen. We set up managed apps or a dedicated device so images go straight into the patient record. See device management with Intune.

Email, reminders and websites

Appointment reminders and clinic letters must reach patients. If they go to spam, we check SPF, DKIM and DMARC on your domain and the sending settings in your clinic software. For secure email to patients and other clinicians, Microsoft 365 message encryption is often enough for private practice. See email deliverability.

Your website is often the first contact a patient has. We keep it updated, fast and secure, fix accessibility problems and make sure online booking links work on phones.

We also look at the small things that cause most of the daily friction: printers that drop off the network before morning clinics, card readers that need re-pairing, and receptionists who cannot see the shared calendar after a password change.

Starting a new clinic

Opening a new clinic or consulting room is the best time to get IT right, because nothing has to be unpicked later. We set up the domain and Microsoft 365 tenant, create individual accounts with MFA, enrol laptops and tablets before they reach clinicians, configure the Wi-Fi with a separate patient network, and connect printers, card readers and label printers. We also check your clinic software's recommended browser and device settings so the first day of appointments runs smoothly.

If you are joining an existing building or sharing rooms with other practitioners, we make sure your devices and data are kept apart from theirs, which matters for both GDPR and your own peace of mind. See new starter IT setup.

Plans and prices for clinics

Clinics with reception and clinical staff usually choose the Complete plan at £99 a month + VAT, which includes IT and Microsoft 365 helpdesk support and 3 hours of fixes or changes each month. A GP practice that only needs its website cared for can use Essential at £25 a month + VAT or Business at £50 a month + VAT.

One-off jobs are £45 an hour + VAT, with a 30-minute minimum. Fit-outs and network installs are quoted. See pricing.

What it costs

Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Pick a plan if you want it looked after every month, or pay by the hour for a one-off job.

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