Server Support for UK Small Businesses

What server support covers

Plenty of small offices still run a single server in a cupboard. It usually does three or four jobs at once: it is the domain controller that handles logins, it holds the shared drive, it runs DNS and DHCP for the network, and it may host an accounts or practice management database. When it has a problem, everyone has a problem.

dijitul support works on:

• Windows Server 2012 R2 through to 2025, including Active Directory, Group Policy, DNS and DHCP
• File shares and NTFS permissions, including tidying up years of 'Everyone: Full Control'
• Hyper-V hosts and the virtual machines on them
• NAS devices such as Synology and QNAP, including DSM and QTS updates, shared folder permissions and snapshot settings
• Remote Desktop Services for staff who log in to a server-based desktop
• Hardware health on Dell, HP and Lenovo servers through iDRAC, iLO or XClarity, including failed RAID disks and power supply alerts

Windows Server end-of-support dates you need to know

Once a Windows Server version passes its end of extended support, Microsoft stops releasing security updates for it. A server holding your customer data and handling every login is the last machine you want left unpatched.

If you are on 2016, you have a few months to decide what replaces it. For many small businesses the answer is not another physical server: files move to SharePoint and OneDrive, logins move to Microsoft Entra ID, and laptops are managed through Intune. Others genuinely need an on-site server for a database or large CAD files. Our IT consultancy helps you make that call, and cloud migration covers the move itself.

Common server faults we fix

Disk and storage problems

A RAID array running in a degraded state still works, which is why nobody notices until a second disk fails. We read the controller logs, identify the failed drive by bay number and walk you or a local engineer through the swap, then watch the rebuild. We also clear WinSxS bloat, old update caches and runaway log files when C: fills up.

Login and permission problems

Slow logins often trace back to DNS: workstations pointing at a router or a public DNS server instead of the domain controller. Folder access issues usually come from broken inheritance or users added directly to folders instead of to security groups. We fix the cause rather than adding another exception.

Updates and certificates

We check Windows Update history, clear stuck cumulative updates, and renew expired certificates that break RDS gateways, VPNs and internal websites.

Keeping a server healthy between faults

Most server emergencies are visible weeks in advance in the event logs, the RAID controller or the backup report. We set up monthly patching with a known reboot window, alerts for disk health and free space, and a check that last night's backup actually finished. If your data matters, read our data backup and recovery page: a backup that has never been test-restored is a hope, not a plan.

Businesses that want ongoing help for their whole team usually choose the Complete plan at £99 a month + VAT, which includes IT and Microsoft 365 helpdesk support and 3 hours of work each month. See support plans for what each plan includes.

How we work and what it costs

We connect remotely with your permission, look at the server's logs and configuration, and tell you what we found in plain English before changing anything that carries risk. One-off fixes are £45 an hour + VAT, with a 30-minute minimum and then 15-minute blocks. Server replacements, migrations to Windows Server 2025 or to Microsoft 365, and anything needing an on-site visit are quoted upfront so you know the cost first.

If your server is down right now, get in touch by phone on 01623 650333. If you want a planned replacement, ask for a quote.

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