Sound familiar?
- Your domain shows a parking page or "site not found" instead of your website
- Emails stopped working after connecting the domain to Wix or Squarespace
- Form submissions go to an inbox nobody checks
- You cannot find the setting to change a page title or meta description
- A third-party booking or payment integration has stopped working
- The site looks wrong on mobile after editing the desktop layout
Key facts
- Wix and Squarespace are hosted: the provider runs servers, software updates, security and SSL
- We support content, design, settings, apps, DNS, email records and integrations
- Domain connection fixes, including domains moved from Google Domains to Squarespace
- Microsoft 365 and Google Workspace email records added without breaking the site
- Forms, bookings and notification emails checked end to end
- £45 an hour + VAT ad hoc; plans from £25 a month + VAT
What we support on hosted platforms
Wix and Squarespace are hosted website builders. The provider owns the servers, applies all software updates, handles platform security and issues SSL certificates. There are no plugins to update and no server to patch, and if the platform itself has an outage only Wix or Squarespace can fix it.
That does not mean these sites look after themselves. What you control, and what we help with, is:
- Content and layout: page edits, new pages, galleries, blogs and mobile layout fixes.
- Settings: SEO titles and descriptions, redirects, cookie banners, site visibility, contributors and permissions.
- Domains and DNS: connecting domains, fixing records, keeping email working.
- Apps and integrations: Wix apps, Squarespace extensions, booking tools, payment providers, analytics and marketing tags.
- Commerce: product setup, shipping, tax and checkout settings on Wix Stores and Squarespace Commerce.
Domains, DNS and email
Most problems we see on these platforms are DNS. Connecting a domain to Wix usually means changing nameservers or pointing records, and a nameserver change moves your whole DNS zone. If your MX, SPF and DKIM records for Microsoft 365 or Google Workspace are not recreated first, email stops the moment the change goes live.
Squarespace took over Google Domains registrations in 2023, so many UK businesses now manage their domain in Squarespace without realising. We help you find where the domain and DNS actually live, then set records correctly: A and CNAME records for the website, MX for mail, SPF, DKIM and DMARC for deliverability, and verification TXT records for Microsoft, Google and other services. See domain and DNS support and email support.
Common Wix and Squarespace fixes
- Mobile layout: Wix has a separate mobile editor in its classic editor, so desktop changes can leave mobile broken. We tidy both views.
- Forms: submissions sent to an old email address, or stored but not notified. We check form storage, notification settings and spam filtering.
- SEO basics: page titles, meta descriptions, URL slugs, 301 redirects after a rebuild, and connecting Google Search Console. See SEO support.
- Tracking and cookies: adding Google Analytics 4 and tags through the platform's settings or code injection, with consent handled properly. See cookie consent compliance.
- Integrations: booking systems, newsletter tools and payment providers that stop working after a plan or domain change.
Staying or moving
Wix and Squarespace suit many small businesses well: low maintenance, built-in hosting and SSL, and easy editing. They become limiting when you need complex ecommerce, specific integrations or full control of code and performance. Neither platform offers a full site export you can import elsewhere, so a move to WordPress means rebuilding the design and copying content.
We will give you an honest view. If a move makes sense, it is quoted; see website migration support.
Getting access sorted
A surprising number of Wix and Squarespace problems start with access. The site was set up by a former employee or a freelancer on their own account, the domain is registered somewhere else in someone else's name, and nobody knows the logins.
We help you untangle it: work out which account owns the site, request a site transfer to an account your business controls, add us as a contributor or collaborator rather than sharing your password, and move domain ownership to your business. On Wix this uses the site transfer and roles features; on Squarespace, contributor permissions and site ownership transfer. Once access is in your name, you are not dependent on any one person, including us.
Wix and Squarespace support prices
Because the provider handles updates and hosting, most Wix and Squarespace owners use us as needed at £45 an hour + VAT, 30-minute minimum then 15-minute blocks. If you want regular content changes, the Business plan at £50 a month + VAT includes an hour each month and priority support, and Complete at £99 a month + VAT gives three hours plus IT and Microsoft 365 helpdesk for your team. See content updates or get in touch.
What it costs
Support plans from £25 a month + VAT, or £45 an hour + VAT for one-off fixes. Pick a plan if you want it looked after every month, or pay by the hour for a one-off job.
Essential
Keep it updated, backed up and watched.
- Website software updates (core, plugins, themes) applied and checked
- Daily backups
- Uptime monitoring
- Security monitoring
Business
Updates plus an hour of fixes every month.
- Everything in Essential
- 1 hour of fixes or changes every month
- Priority support
Complete
Website and your team's IT, covered.
- Everything in Business
- 3 hours of fixes or changes every month
- IT and Microsoft 365 helpdesk for your team
No plan? The first 30 minutes are the minimum charge, then we bill in 15-minute blocks.
Frequently asked questions
Do Wix and Squarespace sites need maintenance?
They do not need software updates or server patching, because the provider handles that. They still need content kept current, DNS and email records maintained, forms checked and integrations working. dijitul helps with all of these from £45 an hour + VAT.
Why did my email stop after connecting my domain to Wix?
Changing nameservers to Wix moves your whole DNS zone, and MX and other email records must be recreated there. If they were not, email stops. dijitul can add the correct Microsoft 365 or Google Workspace records to restore it.
My domain was with Google Domains. Where is it now?
Google Domains registrations moved to Squarespace in 2023, so your domain and DNS are likely managed in a Squarespace Domains account. dijitul can help you find and access it, then check the records.
Can you fix a problem with Wix or Squarespace servers?
No. Platform outages and server issues are handled by Wix or Squarespace. dijitul supports what you control: content, settings, apps, DNS and integrations, and can help you raise a clear support ticket with the provider.
Can I move from Wix or Squarespace to WordPress?
Yes, but neither offers a full export you can import, so the design is rebuilt and the content moved across. dijitul quotes migrations after reviewing your site, and sets up 301 redirects from old URLs so you keep your search rankings.
Related
Get it fixed
One-off fixes are £45 an hour + VAT. You'll know the likely cost before we start.