Supporting Durham businesses
Durham is a small cathedral city with an outsized reputation. Durham Cathedral and Castle form a UNESCO World Heritage Site, and Durham University, one of the UK's leading universities, is the city's largest employer. The university's research strengths in physics, space science, biosciences and computing have helped create spin-outs and attract technology businesses to the area.
Durham is also the administrative centre for County Durham, with Durham County Council and other public bodies employing large numbers. The Aykley Heads site near the railway station is being developed as a business district. Across the county, NETPark at Sedgefield is a science and technology park focused on printable electronics, space, and advanced materials, and the county has a broad manufacturing base. Tourism brings visitors to the cathedral, the castle and the city's events, supporting hotels, restaurants, cafés and shops.
Businesses linked to the university, from spin-outs to consultancies and suppliers, need secure, modern cloud IT with MFA, managed devices and safe research data storage. Suppliers to the council and public sector need evidence of good security and data protection. Professional firms in the city want well-run Microsoft 365, secure email and reliable backups. Visitor businesses, many trading from historic buildings in the peninsula, need Wi-Fi that copes with thick walls, websites and booking systems that work on mobile, and payment systems that stay online. Student lettings agents and landlords need tenant portals, email and document systems that are secure and GDPR-aware.
Who we help in Durham
- University spin-outs and tech firms
- Suppliers to the council and public sector
- Solicitors and accountants
- Student lettings agents and landlords
- Hotels, cafés and restaurants
- Independent retailers
- Charities and heritage organisations
- Manufacturers across County Durham
How support works for Durham
Almost everything we do is remote. You call or email, we connect securely to your website, Microsoft 365 tenant or computer, and fix it while you watch. If a job genuinely needs someone on site in Durham, we tell you upfront and quote it before anyone travels. We're based in Mansfield, Nottinghamshire, and have supported UK businesses since 2006.
Support plans for Durham
Essential
Keep it updated, backed up and watched.
- Website software updates (core, plugins, themes) applied and checked
- Daily backups
- Uptime monitoring
- Security monitoring
Business
Updates plus an hour of fixes every month.
- Everything in Essential
- 1 hour of fixes or changes every month
- Priority support
Complete
Website and your team's IT, covered.
- Everything in Business
- 3 hours of fixes or changes every month
- IT and Microsoft 365 helpdesk for your team
No plan? The first 30 minutes are the minimum charge, then we bill in 15-minute blocks.
What we fix in Durham
Nearby
Frequently asked questions
Can you support a Durham University spin-out?
Yes. We set up Microsoft 365 or Google Workspace, MFA, managed laptops, secure file storage and a website, then support you remotely. Setup projects are quoted upfront and plans start from £25 a month + VAT.
Do you cover Chester-le-Street, Bishop Auckland and Consett?
Yes. We support businesses across County Durham, including Chester-le-Street, Bishop Auckland, Consett, Seaham, Spennymoor and Newton Aycliffe. Ad-hoc help is £45 an hour + VAT. Plans start from £25 a month + VAT, with no travel charge for remote work.
Our lettings agency holds tenant data. What should we do?
Use MFA on every account, encrypt laptops, store documents in a secure cloud system with proper permissions, and keep tested backups. We can set this up and help you meet GDPR expectations.
Hand it over and stop worrying
Updates, backups, monitoring and fixes from £25 a month + VAT. Real UK people on the phone.